Privacy Policy

Introduction

Hoppie Hoppie ("we", "us", "our") is a pan-European marketplace for second-hand building materials. We are committed to protecting your personal data and operating in full compliance with the General Data Protection Regulation (GDPR) and applicable national data-protection laws.

This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it and what rights you have.

Data Controller

The data controller responsible for your personal data is Hoppie Hoppie. For all privacy-related enquiries please contact us at privacy@hoppiehoppie.com.

Data We Collect

Visitors

• IP address and browser information (via server logs, retained 30 days)
• Cookie identifiers (see our Cookie Policy)
• Search queries and filter selections (anonymised after 90 days)

Sellers

• Name, email address and business details provided during registration
• Listing content, images and uploaded files
• Login timestamps and activity logs

Contact Enquiries

• Name and email address submitted via the contact form
• Message content

Legal Basis for Processing

• Contract performance — to operate seller accounts and deliver the marketplace service
• Legitimate interests — to protect the platform from fraud and abuse, and to improve our service
• Consent — for non-essential cookies and marketing communications
• Legal obligation — to comply with applicable laws and respond to lawful requests

How We Use Your Data

• To provide and maintain the Hoppie Hoppie platform
• To send transactional emails (account activation, contact enquiry notifications)
• To detect and prevent fraudulent activity
• To generate aggregated, anonymised usage statistics

Data Sharing

We do not sell your personal data. We may share data with:

• Hosting providers — for infrastructure and storage (processors bound by data-processing agreements)
• Email service providers — solely to deliver transactional emails
• Law enforcement — when required by applicable law

Cookies

We use cookies and similar technologies. Please read our Cookie Policy for full details.

Data Retention

• Seller accounts and listings: retained for the duration of the account plus 2 years after deletion
• Contact enquiries: retained for 12 months
• Server logs: retained for 30 days

Your Rights

Under GDPR you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Request erasure of your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with your national supervisory authority

To exercise any of these rights, email privacy@hoppiehoppie.com.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction, including TLS encryption in transit and encrypted storage at rest.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users by email of any material changes. The date at the bottom of this page indicates when the policy was last revised.

Last updated: March 2026